Terms and Conditions

Last Updated: 27/02/2025

1. General Information

1.1. Operator: Wine Attitude is operated by Wine Attitude, registered under company number BE0805033385.

1.2. Contact: For any inquiries, please contact us at [email protected] or +32 494 993 210.

1.3. Applicability: These Terms and Conditions apply to all orders placed on our website. By placing an order, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.

2. Ordering Process

2.1. Product Availability: All products are subject to availability. If a product is out of stock, we will notify you and offer a refund or alternative.

2.2. Order Confirmation: After placing an order, you will receive an email confirming the details of your purchase. This email is not a final acceptance of your order but an acknowledgment that we have received it.

2.3. Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspicion of fraudulent activity.

3. Pricing and Payment

3.1. Prices: All prices are displayed in Euros (€) and include VAT (Value Added Tax) but exclude shipping costs.

3.2. Payment Methods: We accept the following payment methods: credit/debit cards (Visa, Mastercard), PayPal, and bank transfers to Wine Attitude's account.

3.3. Payment Security: All payments are processed through secure payment gateways. We do not store your payment details.

3.4. Billing in Your Company's Name: You must provide your details if you need an invoice when purchasing through our website in the "Company Details" section.

4. Shipping and Delivery

4.1. Delivery Zones: We currently deliver to Belgium. *For exceptional deliveries within the European Union and internationally, please contact us by email.

4.2. Delivery Times: Orders are processed within 1-2 business days. Delivery times vary depending on your location: Belgium: 2-3 business days, EU: 3-7 business days.

4.3. Shipping Costs: Shipping costs are calculated at checkout based on your location and order weight. Free shipping is available for orders over €100 within Belgium.

4.4. Delivery Issues: If you encounter any issues with your delivery, please contact us immediately. We will work with the carrier to resolve the issue.

5. Returns and Refunds

5.1. Right of Withdrawal: You have the right to cancel your order within 7 days of receiving the products, without providing a reason.

5.2. Return Process: To return a product, please contact us first to receive a return authorization and confirmation. Products must be returned in their original packaging and condition.

5.3. Refunds: Refunds will be processed within 14 days of receiving the returned products. Shipping costs are non-refundable unless the return is due to an error on our part.

5.4. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 48 hours of delivery. After an analysis and confirmation of the issue, we will arrange for a replacement or refund. In this case, the costs of pick-up and new delivery will be borne by the party at fault.

6. Age Verification

6.1. Legal Drinking Age: By placing an order, you confirm that you are at least 18 years old. We reserve the right to request proof of age before processing your order.

6.2. Delivery Restrictions: If the recipient appears to be underage, the delivery will be refused, and the order will be canceled.

7. Intellectual Property

7.1. Ownership: All content on our website, including text, images, logos, and trademarks, is the property of Wine Attitude and is protected by belgian intellectual property laws.

7.2. Use Restrictions: You may not reproduce, distribute, or use any content from our website without prior written consent.

8. Privacy and Data Protection

8.1. Data Collection: We collect and process personal data in accordance with our Privacy Policy and the EU General Data Protection Regulation (GDPR).

8.2. Data Usage: Your data is used to process orders, improve our services, and communicate with you. We do not share your data with third parties without your consent.

8.3. Data Security: We implement industry-standard security measures to protect your data.

9. Liability

9.1. Product Liability: We are not liable for any damages resulting from the misuse of our products.

9.2. Website Availability: We strive to ensure our website is always available, but we are not liable for any downtime or technical issues.

9.3. Force Majeure: We are not liable for delays or failures caused by events beyond our control, such as natural disasters, strikes, or supplier issues.

10. Governing Law and Disputes

10.1. Governing Law: These Terms and Conditions are governed by the laws of Belgium.

10.2. Dispute Resolution: Any disputes will be resolved through negotiation. If no resolution is reached, disputes will be settled by the Commercial Court of Belgium.

11. Changes to Terms and Conditions

11.1. Updates: We reserve the right to update these Terms and Conditions at any time. The latest version will always be available on our website.

11.2. Notification: Significant changes will be communicated to you via email or a notice on our website.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: [email protected]

Phone: +32 494 993 210 / +32 488 157 462

Agreement and Acceptance

By using our website and placing an order, you acknowledge that you have read, understood, and agree to these Terms and Conditions.